Try printing a simple page to see if your computer can connect to the printer. I still cannot find my printer - The printer must be either directly connected over parallel or USB or must be managed by the computer. The application cannot upgrade printers from a client connected to a shared printer on server.
You must run the system maintenance application on the server. I want my old version back - If you prefer the behavior of the printer before the update, you can downgrade the printer by selecting Downgrade in the Version menu.
You will be prompted with a list of previous versions to choose from. Printer states OK - the printer already has the latest software provided with this program. Upgrade available - printer's software is out of date and can be upgraded by this program. Unsupported connection - the printer is connected in a way that cannot be used to communicate with this program. No connection - no connection can be made with the printer.
Perhaps it is turned off, or disconnected from the computer, or perhaps there is a cable fault. Unsupported printer - this program is not designed to support this kind of printer.
Canceled - you have requested but then canceled a software upgrade for this printer. File menu commands New - if you know you have a connected printer, but this program has not found it, you can use this command to tell the program where to find the printer. View menu commands All Printers - lists all printers found by the program. Media menu commands Add Profiles - adds media profiles to the selected printer. System menu commands Upgrade - installs the latest software into the selected printer.
Downgrade - installs an older version of the software into the selected printer. You may wish to do this if you have some problem with the latest version. Emergency - this command should be used only when the selected printer's software is not working.
The printer should be connected directly to the computer's parallel port. This procedure should be used only with the help of Hewlett-Packard Support Engineers. Note that this option does not exist in all versions of the application. Help menu commands Contents - displays this file. Select a location.
Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results.
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Introduction The firmware in the printer is the software that is permanently resident in the printer's memory and determines the printer's functionality. The printer can be updated with the latest firmware to allow benefits from new functionality and issue fixes.
Your computer must be connected to the Internet since the utility obtains the upgraded firmware via the Internet. Click the Update Firmware link, which is part of the Advanced functions , and follow all on-screen instructions. Depending on the speed of your Internet connection, this download may take a long time; you will be notified when it has finished.
Once the firmware update has finished, the printer will be automatically powered down. Wait a few seconds and then power up the printer by pressing the Power key on the front panel. Select downloads from the left navigation bar. What is the system maintenance utility? The HP Designjet System Maintenance provides an easy to use interface for printer maintenance, color calibration and troubleshooting tasks.
To obtain full benefit from the utility, your computer should be connected to the Internet and be equipped with a Web browser Internet Explorer 4 or higher.
Without an Internet connection, the following options are available: Calibrate color Calibrate paper feed Maintain printheads Check image quality. This is an automated service in which your computer collects information from your printer about status and error conditions, and sends it to HP Web servers. These then display information in your Web browser about how to solve the problems detected. If HP Instant Support does not help solve the problem, the Troubleshoot option can be utilized to find other troubleshooting processes on the Web.
This brings the printer the latest printer functionality and issue fixes. Using the system maintenance utility for Windows From the computers desktop recommended method On the computer's desktop, double-click the HP Designjet System Maintenance icon that was placed on the desktop during installation of the maintenance tool.
From the Start menu Click the Start button on the Windows task bar. Select Printers and Faxes. Windows - Click the Start button in the Windows task-bar.
Select Settings and then Printers. Windows NT 4. Click the System Maintenance utility and press the OK button. With an Internet connection, you will have access to a number of online services that will help solve printer problems and give access to downloads of firmware upgrades for the printer. Without an Internet connection, a number of options are available, including Calibrate color, Calibrate paper feed, Maintain printheads, and Check image quality.
On the computer's desktop, double-click the HP Designjet System Maintenance icon that was placed there during the tool's installation. HP Designjet System Maintenance is normally installed on your printer server and not on your computer.
But if the printer is managed by your computer and the utility is not installed, you must install it.